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Help & answers

Questions, answered.

The things shippers, carriers and drivers ask us most: how Liftzor works, what it costs, how your payment stays safe, and how to get on the road as a carrier. Still stuck? We're one message away.

Escrow-held payments Verified carriers Nationwide Nigeria
A verified Liftzor carrier handing over cargo to a shipper
01Getting started

How Liftzor works

  • How does Liftzor work?

    Post a shipment with the cargo, pickup and drop-off. Verified carriers send competitive quotes, or use Instant Match to set a fixed price that's broadcast to nearby carriers. Track the delivery throughout the trip. Payment is made after a carrier accepts and released through controlled shipment milestones.

  • What is Instant Match?

    For urgent jobs: post at a fixed price and Liftzor broadcasts it to nearby verified carriers in expanding waves until one accepts, usually in seconds. No waiting on quotes. You can also choose Quotes (carriers bid, you compare) or Make an Offer (name your price to a specific carrier).

  • What types of cargo can Liftzor move?

    From documents, parcels and food on a dispatch bike, through pickup vans and box-truck or open-body lorry loads, to general cargo, building materials, machinery and 20ft/40ft containers on flatbed and lowbed trailers. Last-mile to long-haul.

  • Where does Liftzor operate?

    Liftzor operates nationwide across Nigeria, connecting shippers to verified carriers and inspected vehicles from Lagos to Kano, Port Harcourt to Abuja and the routes in between. With deep roots in the South-South and carriers joining in every region, wherever you need to move goods, we connect you to a verified carrier.

02Booking

How to book

  • What are the ways to book a shipment?

    You pick the booking mode that suits the job. Instant Match books at a fixed all-in price broadcast to nearby verified carriers, so a driver is on it fast. Quotes lets carriers send competitive bids you compare before you pay. Make an Offer lets you name your own price and send it to a carrier to accept or counter. Whichever you choose, you only pay after a carrier accepts.

03Pricing & payment

Cost and money safety

  • What does it cost to use Liftzor?

    The apps are free to download. You pay the shipment price you agree with the carrier, shown as one clear all-in total before you commit. Never hidden, never a surprise at drop-off.

  • How is my payment protected?

    You only pay after a carrier accepts. The payment is recorded against that shipment, and settlement follows verified shipment progress.

  • How are carriers paid out?

    Carrier earnings are settled against verified shipment progress. The exact private breakdown, applicable fees and settlement record are available inside the Liftzor Carrier app.

04Tracking

Following your delivery

  • How do I track my delivery and what are the codes for?

    Once your shipment is on the move you follow it on a live map showing the driver's location, an estimated arrival time and a clear status timeline, with updates streaming in as they drive. Each handoff is secured by a short confirmation code: a pickup code when the cargo is collected, and a delivery code when it's handed over at the destination. The delivery code stays hidden until the goods are genuinely on the way, so the process can't be shortcut.

05Account

Referrals

  • Can I refer friends and earn?

    Yes. Every shipper account comes with a Refer & earn code and invite link. When someone joins with your code and completes their first eligible shipment, your reward is credited to you as a promo code to use on your next delivery. Your dashboard tracks pending, qualified and credited referrals.

06For carriers

Carrying with Liftzor

  • How do I become a carrier?

    Download the Liftzor Carrier app and register your fleet and drivers. Complete KYC (identity and vehicle documents), pass vehicle inspection, then start accepting instant-match loads near you. Manage drivers, trucks, payouts and your standing from one app. It's free to sign up.

  • What does vehicle inspection involve?

    Every vehicle is checked before its carrier is approved to take jobs: a physical, 15-point inspection of the vehicle by a Liftzor inspection officer (motorcycles are exempt). It's how shippers can trust that the vehicle showing up for their cargo is roadworthy and exactly who it claims to be.

07Help

Support

  • How do I get help?

    Reach the Liftzor team by WhatsApp, email or phone. Everything's on the Contact page, and we usually reply within one business day. You can also email us any time at support@liftzor.io.

  • Is WhatsApp a way to get an instant quote?

    Yes. Start a WhatsApp booking, enter the shipment details and choose Instant Match, Get Quotes or Make an Offer. You can review carrier responses, receive payment links and follow tracking updates in the same chat. Support is available if you need a person to step in.

Still have a question?

The Liftzor support team is happy to help, nationwide across Nigeria, usually within one business day.